Shipping policy

Shipping Policy

Thank you for shopping with Jade Fine. This Shipping Policy explains how we process and deliver your orders.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed. Orders are not processed, shipped, or delivered on weekends or public holidays.

Once your order has been shipped, you'll receive a confirmation email containing your tracking information.

Shipping Destinations

We proudly ship to customers worldwide, subject to carrier availability and any applicable shipping restrictions.

Estimated Delivery Times

Estimated delivery times after order processing are:

Domestic: 5–10 business days
International: 10–20 business days

Please note that these are estimated delivery times only. Actual delivery may vary due to customs clearance, local postal services, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your shipping destination and selected shipping method. Any applicable shipping fees will be displayed before you complete your purchase.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping charges.

Tracking Your Order

After your order has been shipped, you'll receive an email with a tracking number. Please allow 24–72 hours for tracking information to become available after shipment.

Lost or Delayed Orders

If your order appears to be significantly delayed or you believe it has been lost in transit, please contact us at accountsecurity@joinfundriser.com. We'll work with the shipping carrier to investigate and help resolve the issue.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before completing your order. Jade Fine is not responsible for orders shipped to an incorrectly provided address. If you notice an error after placing your order, contact us as soon as possible. We'll do our best to update the address before the order ships, but we cannot guarantee changes once processing has begun.