Refund policy

Return & Refund Policy

We want you to love your jewelry from Jade Fine. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible, items must be unworn, unused, and in their original condition and packaging.

To start a return, contact us at accountsecurity@joinfundriser.com with your order number. We'll provide you with return instructions. Items sent back without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may require additional time to post the refund to your account.

Damaged or Defective Items

If your jewelry arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at accountsecurity@joinfundriser.com and include your order number along with clear photos of the item. We'll arrange a replacement or issue a full refund.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. Original shipping charges are non-refundable.

Exchanges

If you'd like to exchange your jewelry for a different style or eligible variation, please contact us and we'll be happy to guide you through the exchange process.